Guestbook

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The €20 cheese platter was so expensive considering the lack of cheese

Abbiamo apprezzato in particolare la professionalità, la cortesia e la disponibilità dello staff, sempre attento alle nostre esigenze. Molto gradita anche la possibilità di organizzare alcuni cadeau direttamente all’interno della camera, un’attenzione che ha contribuito a rendere il soggiorno ancora più speciale e personale.

La SPA è stata un ulteriore punto di forza: un ambiente piacevole e ben curato, ideale per concedersi un momento di relax.

Abbiamo inoltre apprezzato molto il servizio navetta dell’hotel per il centro, comodo e ben organizzato. Un’attenzione particolarmente positiva è stata la possibilità di usufruirne anche dopo il check-out, venendo incontro alle nostre esigenze e permettendoci di muoverci con maggiore comodità.

Service at pool was poor - had to go inside to order drinks

Everything else fantastic - reception staff really helpful and what’s app communication really handy. Acknowledged our anniversary with a lovely touch. Beautiful hotel.

Our room was lovely & comfortable. Super clean & had everything we needed. Just a few small maintenance - bed head loose, taps in bath coming away from wall, our door lock broke but was fixed very quickly. All the staff were superb, professional & friendly. Restaurant food was excellent & we loved the selection of bar drinks especially the cocktail. Location of hotel was great for us & shuttle service a real valuable service. Thank.

We absolutely loved our stay. All of the staff were fantastic and made us feel special

A hot tub would be amazing!

Provided good gluten free options - this was a big positive for us/

Loved the spa

The outside area tables could be more inviting and more staff training to make the experience more appealing . They seemed not interested in the customer experience .

All the staff were fantastic had a great holiday
Breakfast was lovely
Outside pool was great

great spot and we really loved the location for the running trail on the water and easy walk to town (butnice to be out of the fray)

See my comments above

We had a wonderful stay.

Staff members are all wonderful. And thank you for giving this repeat client an upgrade!

The staff at breakfast were so welcoming and accommodating every morning, including for our baby - keeping him entertained as much as they could.

Claudia was awesome and made our stay thoroughly enjoyable.

Non c'è nulla da aggiungere. Tutto superbo

L'attenzione e la premura per il cliente fa la loro differenza. Bravi.

The shuttle with Mr Aziz was really perfect. Thank you.

Everything was allright
The shuttle was very practice to go in the center and the driver very kindly
Our stay was very fine
Thanks

La colazione è di ottima qualità e merita un plauso.
Inoltre, il capo salata del ristorante è stato davvero professionale e attento.
Infine, abbiamo avuto la fortuna di partecipare all’aperitivo evento con drink. Ottimo cibo e ottimi cocktail.

Nothing, it was all perfect!!!

Thank you so much for the room upgrade and for this amazing stay !

From the moment we stepped into the hotel we were met with warmth from every staff member. The little sweet treats at reception were a lovely touch too! After having mentioned it was our wedding anniversary during our stay the kind gift of Processo, strawberries and the handwritten note in the room was such a delightful touch!

Abbiamo ricevuto un upgrade di camera e anche uno spumante di regalo per il nostro anniversario di matrimonio. Tutti gentilissimi

In primis al Direttore e a tutto lo Staff ....un sogno fiorentino che spero di replicare presto !

loved the hotel.. was so great for us

loved the hotel

All service was lovely.

Top notch customer service

A recommended 150 Euro tip is a lot to suggest, I would have been more comfortable leaving my own tip amounts. Only other suggestion would be more space for the gym, it is too small for more than 2 people to use at one time.

Fantastic hotel , lovely rooms and great team members

Staff were so friendly and always available when required. The WhatsApp was such an easy way to contact reception and get help. The diversity/inclusion of staff was great to see. Every staff member was a credit to the hotel.

great shuttle service

Al direttore e a tutto lo staff

The staff are wonderful, friendly and helpful

I would like to sincerely thank the entire team at Ville sull'Arno for making our stay so enjoyable. Everyone was incredibly kind, welcoming, and professional throughout our visit.

A special thank you to the breakfast team, the pool staff, the bar team, the reception staff, the housekeeping team, and the shuttle drivers. Every member of the staff contributed to making us feel truly welcome and at home.

We felt so comfortable during our stay, and the quality of the service was exceptional. Thank you all for your hard work and kindness. We will definitely be happy to come back!

THIS WAS OUR 2ND VISIT TO YOUR VILLA.
EVERYTHING WAS SUBERB INCLUDING OUR DINNERS.

Your staff were absolutely wonderful. I proposed to my girlfriend in the gardens and your receptionist took the photos and a video. It made our stay at your beautiful hotel even more special. We would 100% recommended your hotel to friends and family.

The staff were all very friendly and accommodating. They could not have been better!!

We loved the hotel and the staff were all so great and friendly!

I liked the recycling bins in the room

I don’t think you can improve, it was a wonderful experience.

Keep the hotel, staff, pool, restaurant etc exactly as it is. It’s perfect. Thank you.

We absolutely loved our stay, everyone was so friendly and helpful. Hiring the bikes was fantastic, the room, food, pool, all brilliant

ringrazio per cortesia, disponibilità, affabilità e grande capacità di cogliere esigenze e problemi e di risolverli in fretta. grazie

Everything that I experienced was superb! I have no recommendations to give.

Staff were very helpful.
The free use of bikes was excellent. This was a “game changer” for us. Without bikes, access to city would have been more difficult than anticipated.

Nothing, everything was just perfect

Loved the pool, sauna, and spa. The front desk was also very helpful throughout our stay.

Tutto perfetto

Grazie al direttore, padrone di casa perfetto. Sarà, la mora, alla reception fantastica, Francesco e tutti i ragazzi e ragazze del bar e ristorante sono fantastici.

Nothing it was perfect!

Amazing hotel, so welcome , staff were so helpful and friendly
Great holiday

We really love the restaurant, the food was exceptional.

To embellish my answer about returning, I have already returned in my dreams.
The concierge staff was very supportive and responsive to our needs that arose as travelers in a foreign city.

Driver was very kind to the children

Lovely boutique hotel by the river away from the hustle and bustle of the city centre. Great shuttle service into the city
Very helpful and friendly staff
Fantastic breakfast: the apple cake was delicious

really excellent and empowered front of house staff

All super good!

The food and restaurant service were fantastic. Breakfast was the best we had whilst travelling around Italy. Thanks!

Nothing everything was lovely

We had the most enjoyable stay and very much appreciated the room upgrade - thank you ! Staff were exceptionally friendly and professional

Mantenere l'attuale livello.

Carry on doing the excellent job you are all doing x

None really.. loved my stay in your beautiful chilled hotel

Hotel was wonderful

Rien. Tout était vraiment parfait ! Et un grand merci pour l'envoi du livre que j'avais oublié dans ma chambre.

Excellent service and friendly staff for our stay.

Thank you very much for the excellent stay at Ville Sull‘Arno. It was our second time and it was great again. My girlfriend and I got engaged on the last day of our stay in Firenze.

Lo staff è molto gentile, in particolare Francesco, a cena e a colazione, si è dimostrato competente, gentile e disponibile

Personale eccellente

Every single member of staff was fantastic. Friendly, helpful and efficient.

As I said on Tripadvisor we really enjoyed our stay at the hotel. Highlights were, the bicycles to enjoy discovering Florence with the best way, the temperature of the pool that was really great for a stay in April, one lowlight was maybe the size of the bedroom, a bit tiny for 3.

Lovely hotel and such nice staff. Thank you for surprising me with cake for my bday!
Service could have been a little quicker. Had to call several time for water and coffee sometimes.

One of the best boutique hotels
Over stayed at, staff were incredible, hotel was stunning.

An exceptional place to stay. Everyone we met or observed were so helpful, friendly, polite, courteous. A truly beautiful hotel made even better by the kind and attentive staff.

We were both celebrating our big birthdays this year and our holiday was made even more special by the staff who went above and beyond in all areas from reception to housekeeping.
They were helpful, polite and extremely hard working.
The hotel was beautiful, well maintained, the food was excellent and facilities that we used were lovely. We would happily recommend.

Great service. Polite and helpful. Loved the shuttle service.

Beautiful hotel. Friendly and helpful staff. Thank you for a very enjoyable stay!

Everything was great

Grazie dell’accoglienza e complimenti per i servizi offerti

Sembra di stare a casa per la qualità della struttura e del servizio

Your staff is excellent. I was pleasantly surprised that at breakfast there was a person with a distance to labour working in the restaurant. Great! How extreme good.

Cortesia, disponibilità, servizio eccellente, non manca proprio nulla!!!!

Nessun suggerimento, siete perfetti!!

It was our 10 year anniversary and you brought us a bottle of prosecco and strawberries. It was so kind and lovely. Also our patio was a highlight. So days it was hard to leave when we could sit, have a drink on our private patio and watch the Arno float by. Amazing! Thank you so much.

Just keep on doing what you are doing😁

À part ce point notre séjour a été parfait et nous vous remercions chaleureusement pour tout!

Tutto positivo il resto, soprattutto il personale! Squisito

breakfast was really nice every day. Wait staff very helpful. Front desk staff very helpful. Spa was fun!

Sweetest staff ever! Plus the hotel is very beautiful with incredible amenities. It was a memorable stay and hopefully we will come back one day and it will be our first recommendation to anyone going to florence! Keep it up best hotel so far❤️

Personale disponibile e cordiale

Il personale, gentile disponibile educato.
Un piacere soggiornare da voi

L’accoglienza, l’atmosfera “familiare” e calda, la storia della location rendono Ville sull’Arno un luogo di soggiorno speciale

Nessuna in particolare. Il servizio è stato impeccabile

Complimenti per tutto, è stato un soggiorno splendido, in occasione della mia partecipazione a ITALY FOR WEDDING

Personale estremamente cortese e attento, camere curatissime e molto raffinate

Spero di tornare presto

Non ho da suggerire nulla, perché sono rimasta affascinata da tutto,una vera chicca

Sarah, dalla fase di prenotazione, al check out. Professionale, educatamente friendly. 5 star service

Nous vous remercions pour la bouteille de Prosecco offerte à notre arrivée.
Le personnel s'est montré très agréable tout au long de notre séjour.
Le service de navette a été très apprécié, au vu de la distance avec le centre ville.

Tutto perfetto

Grazie per la professionalità e gentilezza

All great

Complimenti al servizio di reception

Ottimo servizio, camere pulite , ottimo il ristorante, colazione ricca esattezza al cliente.

Grazie per la vostra accoglienza

Staff molto gentile e professionale. Molto attenti alle nostre esigenze e disponibili alle richieste.

Il nostro soggiorno nel Vs. è stato buono

Complimenti per la cura e la cortesia.

personale alla reception e sala colazioni sempre molto gentile

Brilliant service and a lovely Hptel.

I recommend larger portions in the Restaurant- they are too small but the food is good.
Overall ypu can be very proud of your staff and Hotel!!!!

Soggiorno magnifico!

the gym is really really small!

I loved the locations and Lungo arno for running!

Staff was nice and helpful.

Staff assolutamente disponibile e cordiale. Location magnifica torneremo sicuramente in questo hotel dove le parole d ordine sono relax e tranquillità. Clima generale rilassante davvero molto, tornerò per provare il clima estivo sicuramente per poter usufruire della piscina esterna con vista Arno

Complimenti

Eccellente

Abbiamo gradito molto il cocktail di benvenuto e il tè in omaggio.
I camerieri che abbiamo trovato in sala colazioni/ristorante sono stati bravissimi, specie il ragazzo con i capelli più lunghi di cui purtroppo non so il nome.

Ottima la cucina. Ho vissuto a Venezia per più di 40 anni e normalmente mangio pesce 3 volte alla settimana, ho apprezzato come lo chef ha valorizzato un tipo di pesce "considerato semplice" trasformandolo in un esperienza culinaria di ottimo livello. Forse se ci fosse stata un'offerta maggiore di piatti di carne avrei provato volentieri anche quelli. Il mio giudizio resta comunque eccellente.

Tutto il personale assolutamente gentilissimo.

Per la cena del capodanno avrei preferito più animazione che la signora con arpa . È stata una Cena molto veloce hanno servito tutte le pietanze entro le 2230
Ottimo il cibo ma non ci tornerei più per un cenòne opterei per altro locale. Cena troppo scontata.

Tutto perfetto

Grazie di tutto

Splendido soggiorno

Tutto molto bello e persone splendide!

Grazie mille siamo stati benissimo!

Abbiamo gradito moltissimo il tè in omaggio, e tutto lo staff è estremamente disponibile.
Un grazie particolare a chi ci ha servito il cocktail di benvenuto e la cena, purtroppo non abbiamo chiesto il suo nome

Complimenti

Ringrazio tanto lo staff di Ville sull'Arno, per averci fatto vivere un così gradevole soggiorno.

Soggiorno perfetto!

Colazione ottima

Service irréprochable. Personnel absolument agréable, serviable, avenant, de bon conseil.

Gentilezza dello staff merita una menzione speciale così come la qualità riscontrata nel ristorante e nel bar.
L unico neo forse è stato il passaggio nell tratto di zona che congiunde la camera alla spa. Ho riscontrato una differenza di temperatura non proprio piacevole.

Ho avuto la fortuna di soggiornare nella vostra struttura tramite un amico che purtroppo non ha potuto più soggiornare per problemi familiari e mi ha ceduto la sua prenotazione oltre i biglietti per il concerto dei Simply Red. Al nostro arrivo (mio e di mia moglie) siamo stati accolti da gentilezza e sorrisi di una giovane ragazza alla reception che ci ha illustrato in ogni dettaglio tutti i servizi accompagnandoci poi alla camera.... meravigliosa, appena siamo entrati è stato uno spettacolo tutto, dal bagno, il letto, la posizione vista Arno....meraviglioso. Sempre grazie alla segnalazione della ragazza alla reception abbiamo prenotato la colazione (extra) per il giorno dopo, che dire....abbiamo trovato ogni prelibatezza e il personale molto gentile e disponibile, l'extra che ci è stato richiesto ci valeva tutto!!!!
Con mia moglie siamo venuti spesso a Firenze e abbiamo soggiornato sempre in posizione molto centrale, ma sicuramente la prossima volta verremo da voi anche perchè ci è mancato il centro benessere e la piscina che per motivi di tempo non abbiamo potuto utilizzare. Ma soprattutto verremo per la qualità e la gentilezza....complimenti, andate avanti sempre così!!!

Super staff to client relations in all our interactions throughout the hotel.

Luogo molto rilassante e accogliente. Gentilezza e disponibilità del personale. Cibo di ottima qualità.

Every team member has been really pleasantly friendly and welcoming.
Nothing was ever too much an ask.
Thank you for your kind hospitaliy.

Grazie alla signora sarah,molto professionale, e gentile

Lady on reception was delightful

I ragazzi e le ragazze della reception sono stati gentilissimi e cordiali fin da subito, anche la persona che si è occupata del parcheggio della vettura, è stato un piacevolissimo soggiorno che sicuramente si ripeterà

Siamo rimasti molto contenti della cortesia e della professionalità dello staff; dalla reception, al servizio parcheggio fino al ristorante. Nessuno escluso.

The cleaner did an excellent job - thank you. The reception staff were polite and helpful. The men who drove the shuttle bus were absolutely lovely and chatty - a real asset to the hotel.

We had a fantastic stay. The staff were all so lovely and the hotel was superb.

Everyone we spoke with was very accommodating and always able to help us. We especially appreciated the restaurant staff's care and attention to detail regarding my peanut allergy, as traveling with a serious allergy can be quite stressful. We also found it very easy to get where we needed to go in the city with the help of reception, and very much appreciated the offer of breakfast boxes on days that we had an early start

Our honeymoon stay was absolutely wonderful, the breakfast everyday was so delicious, the spacious patio was a plus, and we loved walking to the city center everyday.
Our only observations about the room that we felt could have been improved upon was the shower/tub..we found it a bit slippery eith the curve to get in and out for showering

The staff were very polite, helpful and kind.

tutto perfetto

Un ringraziamento al team del ristorante, in particolar modo a Francesco per l’attenzione costante che mostra nei confronti deinclienti.

Sempre piacevole soggiornare da voi

Very nice, very clean. Spacious room! Good breakfast.

Brilliant environment and service
Staff very efficient and polite

Complimenti per la professionalità della Receptionist che ci ha seguiti nella prenotazione telefonica e via email e per l'accoglienza all'arrivo. Inoltre, mi complimento per la pulizia, l'ordine ed il comfort della camera. Ringrazio nuovamente per lo sconto inerente all'upgrade della camera in fase di check in.

Hotel bellissimo e personale molto cordiale

Very polite and helpful staff

Ambienti molto piacevoli e lussuosi. Complimenti a tutto lo staff molto gentile e attento al cliente.

Vi ringrazio per lo splendido soggiorno

Un'oasi di tranquillità dove la professionalità del personale garantisce un servizio impeccabile.

Best complimentary breakfast I’ve ever had.

The dinner we had was spectacular too.