Very comfortable hotel. Great staff, always ready to help and very friendly. We will recommend your hotel to friends and hope to return sometime.
The bed is not good at all and does not rise to the standard of the hotel. Some of the furniture in the room is old and in poor condition, such as the carpet and the sofa
What a pity for the SPA under repair. Would have been perfect. We enjoyed the stay though
ambiente gradevole,personale qualificato e gentilissimo,colazione ottima
Hey there, I wanted to provide feedback on the shuttle service provided. Even though it was advertised certain times of shuttle offered, the driver made us aware this was incorrect and we could really only use it once. Considering the distance from the hotel to the most popular locations, I would advise improving the service offered
in generale la gentilezza e disponibilità del personale
Amazing stay !!! I can tell you are striving for perfection in the service you provide.
To help you with that a couple of bits of feedback:
- the note on the channels in different languages was wrong
- it would have been good to have Netflix set up as an app on the TV
- people left their plastic cups in the spa which was not pleasant for the next person arriving. Perhaps not offering that in the spa itself might reduce that happening
But want to say these are all very minor things and did nothing to detract from the overall wonderful stay !!
Generally we thought that the amenities were not at the rank of a 5 star hotel except for the spa. We asked to change our room as it was small and there was not one drawer to store our clothes ! The second room was bigger but had only 2 drawers ! Being a couple and staying for 4 nights we had to leave a part of our clothes in our luggage...
Otherwise the staff was nice
È stato bellissimo!