Excellent hotel! We were very well taken care of by the front desk staff, the chef (special dietary request), and the restaurant/bar staff (Claudio, Alison, and Francesco). We will definitely recommend this hotel to others and come back if we stay in Florence again!
I feel that you could have more service around the pool picking up dirty towels, making sure there are clean towels etc. Also would be nice if someone came around to ask if I’d like some water or a drink.
We had a lovely stay! The front desk staff were super nice and helpful - a real delight!
The room were we stayed is way too small for a 5 star hotel
Ottima la spa e bravissime le ragazze
A great experience.
Our only complaint is that the room had no draws/cupboards and so clothes that were not on hangers messed up a beautiful room.
The shuttle has not many times in the afternoon. Only from 4.30 back to the hotel.
And the times back to the hotel in the morning are not very logical. who is going back at 9.25 or 10.10?
Service at dinner and the bar was quite slow. That is my only comment. Everything else excellent