All staff we encountered were pleasant and friendly

Riccardo è un ottimo padrone di casa. Francesco è sempre molto attento e disponibile. Le ragazze della Reception, in particolare Denise, mi hanno accolto come se mi conoscessero da sempre: è stato come tornare a casa.

Il personale soddisfa ogni richiesta sempre con il sorriso sulle labbra. Ho avuto un upgrade gratuito della stanza.

Sunbeds were uncomfortable to lay on face down. Perhaps a mattress could address this.
The WiFi around the pool area was very slow.
The balcony at our room was gated and not super cozy. Perhaps adding some plants / vines could make that space feel less like a cage?

The two small things I noticed that made the score less than stellar in the corresponding categories:

1) A number of ceiling lamps in public and private areas were not fitted correctly to the ceiling, which appeared especially sloppy in that it wasn't in keeping with the impeccable decor and maintenance in the rest of the property.

2) There were some spots around the base of my shower in room 326—I don't know whether staining or mold.

Posto bellissimo, ci ritornerò sicuramente!
Personale gentile e molto professionale.
Per me è l’albergo migliore di Firenze!

The restaurant manager who served us was a little Curt and not particularly welcoming on all occasions.
All reception staff were fantastic, extremely helpful and welcoming.

Ringrazio tutto lo staff eccellente.

Amazing service from all the restaurant staff.

tutto il personale molto accogliente, un ringraziamento speciale al manager molto attento alla tranquillita e la sodisfazione dei clienti.